Website: The Mallu Shop
Business Address: 1/4 Shivam Flats Hudco, Near Anand Flats, Bapunagar, Ahmedabad, Gujarat 380024, India
Phone: +91 79847 56392
Email: support@themallushop.in

At The Mallu Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • City, state, and postal code
  • Order details
  • Payment-related information shared during checkout
  • Messages submitted through contact forms, WhatsApp, or customer support

Non-Personal Information

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website
  • Time spent on pages
  • Referral source
  • Cookies and usage data

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and deliver your grocery orders
  • To confirm, update, or cancel orders
  • To communicate with you about your purchases
  • To provide customer support
  • To improve our website, products, and services
  • To send important service updates
  • To detect fraud, misuse, or unauthorized activity
  • To comply with legal and regulatory obligations
  • To send promotional offers, discounts, or updates, where permitted

3. Order and Delivery Information

When you place an order, we collect the information necessary to process payment, pack your products, and arrange delivery. This may include your name, address, phone number, and order preferences.

Your delivery details may be shared with delivery personnel or logistics partners only to the extent necessary to complete your order.

4. Payment Information

We do not store your full debit card, credit card, UPI PIN, or banking credentials on our servers.

Payments made through third-party payment gateways are processed securely by their respective providers. We may receive limited transaction details such as payment status, transaction reference, and order amount for order confirmation and record keeping.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • improve website performance,
  • remember your preferences,
  • keep products in your cart,
  • understand customer behavior, and
  • enhance your shopping experience.

You may choose to disable cookies in your browser settings, but some features of the website may not function properly.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share your information only in the following cases:

  • With payment gateway providers for secure payment processing
  • With shipping, delivery, or logistics partners for order fulfillment
  • With service providers who help operate our website or business
  • When required by law, legal process, or government authority
  • To protect our business, customers, or legal rights

7. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no website or online transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Account and Order Information

If you create an account on our website, you are responsible for keeping your login details confidential.

You may review or update your personal information through your account, where applicable, or by contacting us directly.

9. Marketing Communications

We may send you messages related to:

  • order confirmations,
  • delivery updates,
  • customer support,
  • offers and promotions.

If you do not wish to receive promotional messages, you may opt out at any time by contacting us or using the unsubscribe option where available.

10. Children’s Privacy

Our website is not intended for children under the age of 18 without the involvement of a parent or guardian. We do not knowingly collect personal information from children without appropriate consent.

11. Retention of Information

We retain your personal information only as long as necessary for:

  • order processing,
  • customer service,
  • legal compliance,
  • tax and accounting purposes,
  • dispute resolution, and
  • internal business records.

After that, the data may be deleted, anonymized, or securely archived as required.

12. Your Rights

Subject to applicable law, you may request to:

  • access your personal information,
  • correct inaccurate information,
  • update your contact or delivery details,
  • request deletion of your information, where legally permitted,
  • withdraw consent for promotional communication.

To make such a request, please contact us using the details below.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites.

You are advised to review their policies before providing any personal information.

14. Legal Compliance

We may disclose your information where required to comply with applicable laws, regulations, court orders, law enforcement requests, or other legal obligations in India.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or operational practices.

Any updated version will be posted on this page with the revised effective date.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

The Mallu Shop
1/4 Shivam Flats Hudco
Near Anand Flats, Bapunagar
Ahmedabad, Gujarat 380024
India
Phone: +91 79847 56392
Email: support@themallushop.in